Telecom Services

Telecom Services Auditing

Our telecom services practice starts with an audit of all carrier services. Once we have a summarized telecom inventory report we can identify any network surplus or deficiencies.

A good diagram of your network and this inventory report identifies providers, circuits ID’s, phone numbers and is instrumental with cost negotiations and troubleshooting technology outages.

This practice has proven time and time again to be an excellent tool for finding monthly saving for our client’s operational budget.

Telecom Services  Selection and Pricing

Putting the inventory of services out to bid can be a simple but diligent process. Pricing and telecom services selection is based on real time data provided from all carriers. Our database of telecom serviceability allows our team of telecom services professionals to quickly respond to your project inquiries & initiatives.

Ordering Telecom Services & Project Management

Negotiating contract term, price and legalities of the commitment between the telecommunications provider and our client is the core purpose of our business. Once the contract is executed, it is assigned to an internal order coordinator to ensure the progression of the order, coordinate installation and follow up with the customer on completion of order for any billing questions.

Product Support

After the telecom services have been accepted, we are always available providing customer support.Our team has the necessary resources for submitting trouble tickets on any service or billing related issue. Our goal is to ensure the expectations we set are met from start to finish.

Below is a sample of the major brands that we represent:

Our flexible cloud-based software helps contact <br/>
centers efficiently support their customers with <br/>
personalized interactions. The result is high <br/>
customer satisfaction, low attrition, and brand loyalty.
ShoreTel provides businesses with a single source <br/>
for cloud communications solutions. As the only <br/>
provider of a true product-plus-platform offering, <br/>
ShoreTel combines powerful contact center software, <br/>
business phone systems and connectivity services <br/>
with the unmatched flexibility of our Summit <br/>
development platform. Backed by carrier-class network <br/>
reliability and a passion for delivering unbeatable support, <br/>
ShoreTel is making cloud communications better.
Telnes Broadband is a privately held Internet &  <br/>
Managed Network Services Provider focused on  <br/>
100% customer satisfaction. Founded in 2003,  <br/>
Telnes designs, builds and manages private networks  <br/> 
and provides Internet access to 1,000s of customers  <br/>
in 49 States. Services include: Internet Access, MPLS  <br/>
Networks, VPN networks, SSL-VPN Remote Access  <br/>
and Managed Networks Services. Services are exclu- <br/>
sively sold through professional Telecom Partners.  <br/>
Customers choose Telnes for enhanced support, cost  <br/>
savings and technical solutions.
Sprint brings the freedom of mobility to consumers,  <br/>
businesses and government users with a comprehensive  <br/>
range of wireless and wireline communications services.
 At Spectrum Business, we help businesses  <br/>
achieve better results by delivering reliable  <br/>
Internet, Ethernet, Phone and Enhancement <br/>
solutions. We offer a wide range of products <br/>
— from high-quality broadband services to  <br/>
phone systems and top-tier digital TV and  <br/>
Music, that are flexible and can meet the  <br/>
demands of growing businesses.
Utah Broadband is a leader in providing Internet  <br/>
service to Residential and Business customers. <br/>
 We have been growing and expanding every year  <br/>
since 2002. Our network covers Salt Lake, Utah,  <br/>
Davis, Summit, Wasatch, Weber and Tooele counties.
Windstream delivers enterprise-class data, <br/>
voice, network and cloud solutions with superior <br/>
performance, enhanced security and exceptional <br/>
reliability to businesses nationwide through a single <br/>
point of contact. Whether your enterprise is small <br/>
or large, with one location or many, Windstream is <br/>
the communications and technology service provider <br/>
you need with technical expertise and advanced <br/>
network capabilities.
Interactive Intelligence is a global leader of cloud </br>
services for customer engagement, communications  </br>
and collaboration designed to help businesses  </br>
worldwide improve service, increase productivity and  </br>
reduce costs. With 20-plus years of experience  </br>
developing customer engagement and UC&C solutions,  </br>
and backed by more than 6,000 global customer  </br>
deployments, Interactive Intelligence brings the  </br>
global capacity and maturity required to satisfy the  </br>
most diverse enterprise requirements, including  </br>
those of the largest multi-national organizations.
TouchTone Communications is a facilities-based,  <br/>
full service telecommunications carrier serving  <br/>
residential, business, enterprise and wholesale  <br/>
customers across the United States. TouchTone  <br/>
prides itself on providing the highest quality service  <br/>
at the most competitive rates, while always  <br/>
maintaining first-class customer service.
Electric Lightwave is one of the largest facilities-based providers  <br/>
of communication and networking services in the western  <br/>
United States. We connect businesses of all sizes with  <br/>
advanced networking, communications and technology  <br/>
solutions in 35 metropolitan markets.
Mobilware develop high performance billing and  <br/>
provisioning solutions for the satellite industry. Main  <br/>
product is SupportWare that offer real time access  <br/>
to Satellite services performing provsioning, billing  <br/>
and services
RapidScale, a cloud services innovator, <br/>
delivers world class, secure, and reliable <br/>
cloud computing solutions to companies <br/>
of all sizes across the globe. Its state-of-<br/>
the-art CloudOffice platform and market <br/>
leading cloud solutions are the reason why <br/>
RapidScale is the provider of choice for <br/>
leading telecommunications providers.
Cogent is a multinational Tier 1 Internet <br/>
Service Provider consistently ranked as <br/>
one of the top five networks in the world. <br/>
Our primary service offering consists of <br/>
Internet access and data transport, offered <br/>
over our award-winning fiber optic, IP <br/>
data-only network, along with colocation in <br/>
any of our 50 Internet data centers. We service <br/>
two customer segments: "Corporate" (small <br/>
businesses to Fortune 100 companies) and <br/>
"NetCentric" (Carriers / Service Providers and <br/>
Application / Content Providers, whose <br/>
businesses rely primarily on Internet access).
Masergy sells high-performance integrated IT solutions </br>
for global enterprises. We own and operate the largest  </br> 
independent Software Defined Platform in the world that powers: </br>

- Hybrid Networking (agile and programmable global private  </br>
  networks with embedded analytics and real-time service control)  </br>
- Managed Security (advanced cybersecurity platform leveraging  </br>
  artificial intelligence and human expertise to protect corporate data 24/7)  </br>
-Cloud Communications (unified communications delivered from  </br>
  the cloud with for custom hybrid deployments and unmatched  </br>
  global coverage) </br>

Our patented technology, customizable solutions and unmatched  </br>
customer experience are why a growing number of leading  </br>
organizations rely on Masergy to deliver performance </br>
beyond expectations. </br>
TCN provides its cost-effective cutting-edge  <br/>
solutions through layered integration of leading  <br/>
Cloud as a Service (CaaS), Multichannel,  <br/>
Predictive Dialing, and TCN’s own Interactive  <br/>
Voice Messaging (IVM), and Interactive Voice  <br/>
Response (IVR)—all accessed via a secure login.  <br/>
Regardless of your company’s size, location, or  <br/>
application, TCN’s technologies can provide  <br/>
powerful solutions for your business, organization,  <br/>
or enterprise.
XO Communications provides the technology  <br/>
that helps business and wholesale customers  <br/>
compete in a hyper-connected economy. In the  <br/>
U.S., XO owns and operates one of the largest  <br/>
IP and Ethernet networks that customers rely on  <br/>
for private data networking, cloud connectivity,  <br/>
unified communications and voice, Internet access,  <br/>
and managed services.
ACC Business provides all of its customers’ access  <br/>
to the AT&T Network, the largest, most advanced  <br/>
and reliable telecommunications network in the world.  <br/>
The AT&T Global Network is constantly enhanced,  <br/>
upgraded and monitored for excellence, so you’ll  <br/>
have peace of mind knowing that all of your important <br/>
calls and data will get through.
TelePacific Communications provides comprehensive  <br/>
connectivity, cloud and continuity solutions to 75,000  <br/>
locations for customers ranging from small businesses  <br/>
to enterprises with hundreds of sites. Headquartered  <br/>
in Los Angeles, the Company serves companies and  <br/>
organizations anchored in California, Nevada and Texas.
Comcast is one of the nation's leading providers  <br/>
of communications, entertainment and cable  <br/>
products and services. Headquartered in  <br/>
Philadelphia, PA, we employ over 100,000  <br/>
employees nationwide whose goal is to deliver  <br/>
the highest level of service and improve the  <br/>
customer experience.
Broad Sky Networks is leading the charge in LTE,  <br/>
Satellite, and Fixed Wireless Broadband. Our  <br/>
wireless services are cost effective, making the  <br/>
decision to move from expensive terrestrial services  <br/>
a no-brainer. We provide Primary and Business  <br/>
Continuity solutions for all types of businesses and  <br/>
corporations; from gas & oil to banks & retail, we  <br/>
have the right solution for you.
Lightpath, a division of Cablevision Systems Corporation  <br/>
(NYSE: CVC), is an industry leader in providing advanced  <br/>
Ethernet-based data, Internet, voice, video transport  <br/>
solutions and managed services to businesses across the  <br/>
New York metropolitan area. The Lightpath network is a  <br/>
highly reliable, resilient, and scalable fiber-to-the-business- <br/>
premises network extending more than 5,800 route miles <br/>
connecting more than 7,000 fiber-lit locations.
Zayo Enterprise Networks provides voice and data  <br/>
solutions to businesses, schools, hospitals, government  <br/>
agencies and telecommunications providers across the  <br/>
United States. Zayo Enterprise Networks delivers  <br/>
solutions key to the success of smaller single-site  <br/>
organizations as well as large multi-site enterprises,  <br/>
including Internet, colocation, private data networking,  <br/>
and voice over IP.
Time Warner Cable Inc. (NYSE: TWC) is among  <br/>
the largest providers of video, high-speed data  <br/>
and voice services in the United States, connecting  <br/>
15 million customers to entertainment, information  <br/>
and each other. Time Warner Cable Business Class  <br/>
offers data, video and voice services to businesses  <br/>
of all sizes, cell tower backhaul services to wireless  <br/>
carriers and enterprise-class, cloud-enabled hosting,  <br/>
managed applications and services.
Cablevision's popular Optimum®-branded commu- <br/>
nications services include Optimum TV®, Optimum  <br/>
Voice®, Optimum Online® high-speed Internet,  <br/>
and Optimum WiFi®, the nation's most robust WiFi  <br/>
Nitel is a nationwide telecom management service  <br/>
provider (TMSP) specializing in providing managed  <br/>
security, monitoring and hosted IT applications via  <br/>
the Nitel cloud. Our clients benefit from reliable,  <br/>
secure telecom services like MPLS, Ethernet, SIP  <br/>
trunking and hosted voice, Internet and private line  <br/>
– all managed through the simplicity and convenience  <br/>
of our unique mobile application.
When you work with phoenixNAP, you don’t <br/>
just get a state-of-the-art, catastrophe-free Data <br/>
Center, you gain access to our greatest asset—<br/>
our people. PhoenixNAP employees are highly <br/>
skilled professionals who maintain leading-edge <br/>
knowledge of our hardware, software, and security<br/>
IntelePeer is a leading provider of on-demand,  <br/>
cloud-based communications services delivering  <br/>
HD voice, video and unified communications.
Telstra is Australia’s leading telecommunications and  <br/>
information services company, offering a full range of  <br/>
communications services and competing in all  <br/>
telecommunications markets.
AT&T Enterprise Business provides networking,  <br/>
mobility, cloud, security, hosting, application  <br/>
management, unified communications, VPN,  <br/>
VoIP and conferencing solutions for medium  <br/>
to large businesses.
Lightower is the premier provider of custom, high-capacity  <br/>
network services that ensure optimal application and  <br/>
business performance. Our comprehensive suite of all-fiber <br/> 
solutions serve the needs of enterprise, government, carrier,  <br/>
and data center customers throughout the Northeast,  <br/>
Mid-Atlantic, and Chicago Metro with connectivity to London <br/> 
and Toronto.
NaviSite, a Time Warner Cable Company, <br/>
is a leading international provider of <br/>
enterprise-class, managed hosting, managed<br/> applications and cloud services. NaviSite <br/>
provides a full suite of reliable and scalable <br/>
managed services, including Application <br/>
Services, industry-leading Enterprise Hosting <br/>
and Managed Cloud Solutions for enterprises <br/>
looking to outsource IT infrastructure and<br/>
 lower their capital and operational costs.
NTT Communications provides consultancy, architecture,  <br/>
security and cloud services to optimize the information  <br/>
and communications technology (ICT) environments of  <br/>
enterprises. These offerings are backed by the company’s  <br/>
worldwide infrastructure, including leading global tier-1 IP  <br/>
network, Arcstar Universal One™ VPN network reaching  <br/>
196 countries/regions and 130 secure data centers worldwide.
Telx is a new kind of data center solution <br/>
provider fueling infrastructure, interconnection<br/>
and business progress. With industry-leading <br/>
100% uptime and 100% on-time service delivery <br/>
SLAs, Telx helps companies build more agile <br/>
businesses faster with reduced infrastructure <br/>
complexity and broader reach to new markets.
By leveraging our roots in customer service, <br/>
continuing to lead the industry with our innovative <br/>
technology and harnessing the benefits of the <br/>
cloud. LiveOps is transforming customer interactions <br/>
by leading the convergence of cloud, social and <br/>
mobile in the contact center.
We are a nationwide leader in business communication  <br/>
solutions. We help all our clients to deploy the most secure  <br/>
and reliable technologies that dramatically impact internal  <br/>
and external relationships. We have literally installed thousands  <br/>
of communication solutions for our clients and customers since  <br/>
the 1970s. As we are uniquely qualified to design and implement  <br/>
technologies, we can assure solidity of your company image  <br/>
and client relationships.
Nextiva is more than just a cloud-based phone service  <br/>
provider. We’re dedicated to helping you run your business  <br/>
efficiently and profitably – from anywhere, anytime. Our  <br/>
team has a “work hard, play hard” attitude, which means  <br/>
we love to have fun, yet we’re passionate about our jobs  <br/>
and delivering your business with exceptional service.
Business Grade SIP Trunking for enterprises.  <br/>
Save 40% or more! Flexible plans and pricing  <br/>
tailored to meet your exact communication needs.
Level 3 Communications, Inc. is a <br/>
premiere provider of global communication <br/>
services, creating solutions that strengthen <br/>
the growth, efficiency and security of <br/>
businesses around the world.
GTT’s global Tier 1 IP network connects to any  <br/>
location in the world and with any application in  <br/>
the cloud. Our cloud networking services provide  <br/>
a better way for multinational clients to reach the  <br/>
cloud. Our clients trust us to deliver secure solutions  <br/>
with simplicity, speed and agility.
Transform your business with secure, interconnected, </br>
managed cloud solutions. Verizon Cloud is built on one  </br>
of the world’s largest global networks and protected by  </br>
advanced security solutions, giving you more flexibility to  </br>
meet customer expectations and safeguard critical assets.
EarthLink (EarthLink Holdings Corp., NASDAQ: ELNK)  <br/>
provides managed network, security and cloud solutions <br/>
for multi-location businesses.
Veracity Networks is a, facilities-based telecommunications  <br/>
provider servicing commercial customers and residential  <br/>
customers on our next generation network. Our customers  <br/>
range from residential customers with a single line to some  <br/>
of the largest private employers. We have carved out a niche  <br/>
for customers looking for a proactive telecommunications  <br/>
company that understands their needs and works hard to  <br/>
provide them the most cost effective solutions at the most  <br/>
competitive rates.
PCCW Limited (PCCW) is a Hong Kong-based  <br/>
company which holds interests in telecommunications,  <br/>
media, IT solutions, property development and  <br/>
investment, and other businesses.
AireSpring provides fully managed and connected  <br/>
end-to-end, next-generation solutions for multi-location  <br/>
enterprise customers, including Cloud Contact Center,  <br/>
Cloud Phone System, SIP Trunking, MPLS, and Internet.
Vocal IP Networx is a national facilities-based ISP  <br/>
and IP telephony services provider headquartered  <br/>
in New York City. Vocal IP Networx is home to the  <br/>
industry’s most productive hosted phone system.  <br/>
Combined with the industry’s leading disaster recovery  <br/>
platform, Vocal IP Networx delivers the ultimate  <br/>
technology experience for enterprise clients.
Our mission is to make unified communications  <br/>
work for you. We unify all of your voice, text, and  <br/>
conferencing services on a single cloud platform.
West IP Communications is a forward–looking,  <br/>
knowledge–based company founded with a singular  <br/>
vision: To unite and deploy the most powerful  <br/>
business technologies ever devised via a scalable,  <br/>
on–demand, cloud–based communications platform;  <br/>
one capable of delivering a complete and continuously  <br/>
advancing package of unified communications services  <br/>
and applications.
Founded in 2006, Jive Communications  <br/>
provides enterprise-grade Hosted VoIP and  <br/>
Unified Communications to businesses and  <br/>
institutions. Jive is rapidly becoming the standard  <br/>
for business communications worldwide.
Metro Optical is a carrier neutral company that is 100%  <br/>
client focused. Our sole purpose is to provide the solution  <br/>
required at the price point desired. As a neutral carrier we  <br/>
have infinite options and relationships that span the globe.  <br/>
For carriers we act as an extension of your procurement team.  <br/>
For Enterprise clients we provide access to markets and  <br/>
pricing that were typically only available to carriers. For small  <br/>
and medium businesses we act as your consultant and advisor.  <br/>
We have a deep understanding of carrier networks and are  <br/>
capable of identifying unique, cost effective solutions. If the  <br/>
network isn't available, we'll build it.
CenturyLink (NYSE: CTL) is a global communications, <br/>
hosting, cloud and IT services company enabling <br/>
millions of customers to transform their businesses <br/>
and their lives through innovative technology solutions. <br/>
CenturyLink offers network and data systems management, <br/>
Big Data analytics and IT consulting, and operates more <br/>
than 55 data centers in North America, Europe and Asia. <br/>
The company provides broadband, voice, video, data <br/>
and managed services over a robust 250,000-route-mile <br/>
U.S. fiber network and a 300,000-route-mile international <br/>
transport network.
Founded in 2006 in Sarasota, Florida, Star2Star  <br/>
Communications delivers an award-winning,  <br/>
Scalable Cloud Communications Solution that  <br/>
overcomes the reliability and quality limitations of  <br/>
other technologies. We unify customers’ voice, video,  <br/>
mobile, and fax into a single, easy-to-use system, all  <br/>
so your business can enhance productivity and  <br/>
collaboration while reducing costs.
Frontier Communications Corporation (NASDAQ:  <br/>
FTR) offers broadband, video, voice, satellite  <br/>
video, wireless Internet data access, data security  <br/>
solutions, bundled product and service offerings,  <br/>
specialized bundles for small businesses and home  <br/>
offices, and advanced business communications for  <br/>
medium and large businesses in 28 states with  <br/>
approximately 17,400 employees based entirely in  <br/>
the United States.
At 29 data centers and growing, ViaWest is the <br/>
leading IT Infrastructure solutions company <br/>
providing colocation, managed services, cloud <br/>
computing, and security and compliance in North <br/>
America. From our Denver, Colorado headquarters, <br/>
we oversee enterprise-class data centers in Colorado, <br/>
Utah, Oregon, Nevada, Texas, Minnesota, Arizona, <br/>
and in Calgary, Canada, providing comprehensive <br/>
solutions to businesses of all sizes. As ViaWest <br/>
continues to grow and expand our reach and service <br/>
offerings, we remain true to our commitment to deliver <br/>
service centered around you.
Momentum Telecom, a leading hosted VoIP,  <br/>
broadband services and unified communications  <br/>
provider, offers smart, customizable cloud solutions  <br/>
to direct subscribers and more than 400 partners  <br/>
nationwide. Momentum Telecom delivers superior  <br/>
quality products backed by a geo-redundant network  <br/>
with 100% uptime and best-in-business customer service.
MegaPath is a leading cloud communications and  <br/>
connectivity company. We offer a comprehensive  <br/>
portfolio of Voice, Unified Communications, Connec- <br/>
tivity, Secure Networks, and Hosted IT services that  <br/>
increase productivity and customer satisfaction.
A national portfolio of world-class data <br/>
centers supported by best-in-class technology, <br/>
infrastructure and equipment serves as the <br/>
foundation for QTS’ services. QTS owns, <br/>
operates or manages 25 state-of-the-art <br/>
data centers in Asia Pacific, Europe and <br/>
North America and supports more than <br/>
1,000 customers.
Granite is one of the premier communications  <br/>
solutions providers for businesses across the <br/>
United States and Canada. With unparalleled  <br/>
North American coverage, Granite is the leading  <br/>
corporate communications service provider to  <br/>
multi-location companies through our scalable  <br/>
solutions, customized to manage all your local,  <br/>
regional, and national locations.
We are a leading provider of Hosted Private Clouds, <br/>Managed Hosting, and Infrastructure-as-a-Service for <br/>businesses and enterprises around the world. We bring <br/>together a unique combination of enterprise-class <br/>technologies from industry-leading vendors and <br/>
our award-winning proprietary automation engine to <br/>
deliver a customized infrastructure experience that’s <br/>available on-demand for our customers.
Our cloud phone service allows you to work anywhere,  <br/>
integrate with enterprise software solutions, use call  <br/>
recording features for training and compliance, control <br/>
your account from your mobile phone, and so much more.  <br/>
We’re about helping your business grow by making the  <br/>
lifeline of your communication – your phone system –  <br/>
do more than ever before.
Birch Communications, Inc. is a leading technology service  <br/>
provider of IP-based communications, broadband, cloud  <br/>
and IT services to small, mid-sized, enterprise and wholesale  <br/>
businesses. Our services comprise voice, network, cloud and  <br/>
IT services in all 50 U.S. states, Washington D.C., Canada  <br/>
and Puerto Rico.


For more information call us or contact us today.

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