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Call and Contact Center Business Consulting Services and Expertise


We are a team of call/contact center consulting professionals, who have in-depth experience in building and managing global call/contact centers and systems. We have call/contact center consulting services in the following areas:


  • Benchmarking, Audits & Assessments
  • Multi-Channel Call Center/eBusiness Assessment, Strategies & Design
  • IVR Design, Scripting & Analysis
  • Customer Relationship Management (CRM) Requirements
  • Call Center Consolidation
  • Call and Multi-Channel Contact Center Management Systems Design
  • Business Process Reengineering (BPR)
  • Quality Assurance Program Development
  • Workforce Optimization

For more information please fill out the form or call us today at 800-760-0601.

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