man sitting with colleagues

Call Center Assessment

  • Objective analysis of your center’s performance, based on data collected from similar companies in and outside your industry.
  • Validated best practices based on quantitative and qualitative analysis.


  • Develop an accurate, quantitative understanding of the call center strategy and operational performance in critical areas.
  • Identify and prioritize opportunities for performance improvement and operational efficiency.


  • Planning and Defining the Research effort.
  • Gathering Data.
  • Aggregating and Analyzing Data, developing and presenting deliverables.

Asessment Deliverables:

  • Current State Operations Profile
  • Current State Technology Profile
  • Future State Recommendations – Infrastructure and Technology:
  • Implementation Strategy/Roadmap


  • Evaluate your current quality and assess “the customer’s voice” of the organization. Identify opportunities for leveraging quality feedback throughout the organization. Assess monitoring and coaching approaches and improvement opportunities.

For more information please on the DPS Assessment call us today at 800-760-0601.

Please fill out form:

  • This field is for validation purposes and should be left unchanged.