Hosted Call Center Solutions

DPS is a Master Partner for TELARUS.

Telarus is the largest privately held Technology services distributor in the United States.  DPS is part of there dynamic agent-partner community sources data, voice and managed services through a robust portfolio of 160 leading service providers.

 

 

Hosted Call Routing Solutions

Our platform of products & services helps thousands of businesses achieve greater productivity every day—without requiring costly new phone equipment or changes to business processes. Customers in every industry use our products and services to:

  • Grow sales using voice broadcasting
  • Save money by automating business processes
  • Track success of marketing with real-time call reports
  • Improve service by enhancing automated customer interactions

Businesses of any size use DPS’ phone automation services to cut costs, generate sales, track results and improve customer service. Here are a few examples:

Route Inbound Phone Calls
If you want a toll-free or local phone number that your customers can call to automatically check on the status of an order using IVR phone menus, with an option to speak to a live person, we do that.

Analyze Call Tracking Data
If you want to view in real-time exactly how many calls that you receive from a direct mailing, radio ad or search engine marketing campaign, and customize how each incoming lead is greeted and routed, we do that.

Deliver Interactive Outbound Calls
If you want to automatically call customers to confirm a scheduled delivery time of a refrigerator, couch or television, with an option to reschedule by speaking with a virtual agent working from home, we do that.

Integrate With Your Database
If you want to automatically call your customers at the completion of online transactions to thank them for their order, ask a few survey questions and post the results back to your CRM, we do that. In summary, DPS automates inbound, outbound and web initiated phone calls to any phone through a suite of pre-built phone applications that are instantly activated, configured easily without any programming and updated in real-time via an easy-to-use website. DPS’s services are available to any size business directly, via a network of value-added resellers and developers and through partnerships with telecom carriers and service providers.

 

Why We’re Unique

  • Complete suite of virtual phone solutions
  • Instant & easy web-based configuration
  • Extraordinary customer support
  • Flexible packages priced for small and medium businesses
  • A flexible API with off-the-shelf applications for custom integration
  • Cloud Telephony: No hardware, no software, no contracts, no setup fees

 

How We Do It: Cloud Telephony

Cloud Telephony from DPS democratizes the world of telephone applications. We utilize a combination of proprietary, licensed best of breed and open source technology to enable businesses of any size to implement enterprise quality IVR solutions without the need for any telephony expertise. DPS delivers automated telephone applications to any phone, any place, anytime and is not limited to dedicated VoIP devices. Unlike a PBX or key system, Cloud Telephony is pay-as-you-go, with minimal capital outlay and no costly maintenance agreements. The responsibilities and risk of ownership associated with a premises-based system simply do not exist.

Voice Broadcasting

Leverage Voice Broadcasting to generate leads, confirm appointments, promote events and relay vital information over the phone. You can also broadcast interactive order status updates, accounts receivable collection calls and phone surveys using outbound IVR functionality.

Key Features of Voice Broadcasting

  • Complete control to schedule and manage broadcasts
    With our self-service voice broadcasting system, you get complete control over when to schedule calls, how quickly to send out messages and when to pause your phone broadcast campaigns.
  • Outbound IVR (Interactive Voice Response) functionality
    Automated phone calls don’t need to just be prerecorded voice message. Use outbound IVR to add interactive functionality to your lead generation calls, appointment confirmations and political polls.
  • Instant access to real-time reports about each call
    Why wait to receive reports from an account manager? Access real-time broadcast reports on the web whenever you want.
  • 100% on-time delivery guarantee
    When you have a scheduled broadcast, you should expect it to go out on-time. We stand behind our 100% on-time delivery guarantee–or your calls are free.
  • FTC Telemarketing Sales Rule compliance tools
    Our tools provide you with an option to include an opt-out message in your broadcasts, helping you comply with the FTC’s Telemarketing Sales Rule.
  • Auto-detection to deliver an alternate voice mail message
    Customize your phone broadcast with two messages: one for when a live person answers the phone, and an alternative message for when the call goes to voice mail.
  • API for integration with your application, software, or database
    Integrate voice broadcasting with your company’s software to automate phone calls based on events in your database, or to collect information and pass it back to your database.

Dare to Compare
Our voice broadcasting features are unparalleled in the industry, as is our 100% on-time delivery guarantee. As you search for the best voice broadcasting company for your business needs, we recommend you pay attention to these billing factors:

  • Does the company charge for calls attempted?
    We do not. We charge only for connected calls.
  • Does the company charge for transfers when a call is connected?
    We do not. We only charge for one connection, not two “legs.”
  • Does the company charge extra for reporting?
    We do not. Our voice broadcasting includes real-time reporting.
  • Does the company charge extra by rounding up minutes?
    We can offer our high-volume customers 6 second rounding. With 6-second rounding, a 24-second call could cost you as little as 1.8 cents.
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