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Mr. Mettler oversees general business practices and business compliance for all Dakota Performance Solutions entities. As a successful entrepreneur, Mr. Mettler’s lends a relevant voice in directing Dakota Performance Solutions in to the Global Business Process Outsourcing Market.
Matt Marnach oversees the general corporate operations, as well as the strategic development of the corporation. Mr. Marnach ensures that resources are appropriately assigned to each project, and supervises the timely completion of all project phases and deliverables.
Mr. Marnach has over 17 years of sales, marketing and management experience focused in the call center industry. As a Certified Telecommunications Professional, he brings a unique blend of technical expertise and business savvy to projects. Mr. Marnach has developed multi-channel contact solutions for such companies as Microsoft, Verizon Wireless, Citibank, and Wells Fargo. Mr. Marnach has helped clients with all phases of Contact Center management including startup, site selection, equipment selection, recruitment, training and overall business strategy. He has in depth knowledge and experience in workload forecasting, planning, and re-sourcing the Contact Center to meet organizational goals.
Mr. Marnach is CIAC (Contact Center Industry Advisory Counsel) Certified
Koran Peterson oversees the ongoing daily operations of all client-based outsourced campaigns. Mr. Peterson acts as the Executive Program Manager on multiple outbound sales and marketing campaigns, inbound campaigns, and technical helpdesk solutions.
Mr. Peterson earned a Bachelor of Arts in Communications in 1992 and has since spent his career in all facets of sales, marketing, and management. Mr. Peterson has spent the last ten years in the call center industry driving results in the financial, technical, and telecommunications industries. In addition to sitting on the Marketing Advisory Committee at Citibank, Mr. Peterson was awarded the Service Excellence award for his involvement as manager of the Sales Center, where he oversaw hundreds of reps in both inbound and outbound call flows. Having experience with high-tech solutions including ERP, CRM, Disaster Recovery, EFT, Identity Theft, and a variety of other hardware and software solutions, Mr. Peterson continues to develop and implement high-level, multi-channel sales, marketing, and customer care campaigns for companies such as Microsoft, HP, FDIC, Verizon, Metavante, and MasterCard.
Scott Olson is responsible for all call center operations and oversees the success for each inbound and outbound client. Mr. Olson has over 18 years call center experience is the founder of many organizational trademarks including Salescycle.net. Mr. Olson has integrated many solutions for fortune 500 companies and draws from a long line of experience driving operations in the contact center in a variety of roles with great companies like Citibank, Gateway, Sencore Electronics, Cabletron Systems, Revonet and Generation Direct, Inc.
Mr. Olson has been tasked to continually learn and implement technology that increases productivity while providing a great customer experience in the contact center environment.
Mary D. Pekas has over 25 years experience in Contact/Call Centers, consulting and training with Inbound and Outbound outsourcing. Mary is an internationally recognized Contact Center consultant, speaker and trainer, is the published author of three telemarketing texts, Basic Telemarketing, Telemarketing Practice and Applications and Telephone Mastery published by McGraw-Hill and Paradigm Publishing, Inc. She created the unique, trademarked Conversational Soft SellTM Program Approach based on the statistic that 70% of all buying decisions are made after the 5th Contact. This approach is used to customize and implement programs for clients.
Ms. Kuckleburg was appointed the Director of Automated Services after having served in various Management positions at Dakota Performance Solutions. Having over a decade experience in the Business to Business and Business to Consumer call center industry, Ms. Kuckleburg brings an unrivaled thought process to the business table. Ms. Kuckleburg provides invaluable contributions to the evaluation and development of operational strategy of the Automated Services Division at Dakota Performance Solutions. Ms. Kuckleburg continues to give back to society as a “Workers on Wheels / Social Services” Volunteer where she humbly accepted the “Planting Seeds of Kindness Volunteer Award”. She also deployed to service as a Red Cross Volunteer during Hurricane Katrina.
Prior to being named Director of Webinar Services and Event Management in 2009, Mr. Haynes served in Senior Management where he was a liaison between Dakota Performance Solutions and their diverse International Clientele. In his new role Mr. Haynes is leading new strategic initiatives by advancing key relationships with Dakota Performance Solutions partners and clients.