A call center requires specialized skills that are not learned by only being familiar with your current surroundings. The vast majority of call center professionals do not have the time or expertise to proactively manage today’s dynamic and ever-changing call center. You must continually update your skills and utilize outside professionals to provide an objective view of your center. Check-ups and continual education are a must.
DPS can analyze any training program and determine its impact on your organization. Determine your current training needs and develop customized solutions focusing on productivity gaps. DPS specializes in working with call centers to turn cost centers to profit centers. We also provide soft skill, sales and management training for organizations to assist in becoming more efficient and effective.
DPS provides training technology and e-learning to support our training methodologies and solutions. The technology improves the currriculum of the training increases ROI.