Dakota Performance Solutions prides itself on bringing the most cost effective, efficient, and proven solutions to their clients and partners. Technology advancements and releases include:
Text to Call Queuing
- Customers send a text message to initiate a call from your call center
- Customers are connected with the next available agent
- Prevents long hold times
- Frees up your customer’s time
- Customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from the Queue Manager.
- Customers can roam freely while they wait.
- DPS sends them an SMS or calls shortly before their turn arrives.