About ACS

Automated Call Solutions

Businesses of any size use DPS' phone automation services to cut costs, generate sales, track results and improve customer service. Here are a few examples:

• Route Inbound Phone Calls
  If you want a toll-free or local phone number that your customers can call to automatically check on the status of an order using IVR phone menus, with an option to speak to a live person, we do that.
• Analyze Call Tracking Data
  If you want to view in real-time exactly how many calls that you receive from a direct mailing, radio ad or search engine marketing campaign, and customize how each incoming lead is greeted and routed, we do that.
• Deliver Interactive Outbound Calls
  If you want to automatically call customers to confirm a scheduled delivery time of a refrigerator, couch or television, with an option to reschedule by speaking with a virtual agent working from home, we do that.
• Integrate With Your Database
  If you want to automatically call your customers at the completion of online transactions to thank them for their order, ask a few survey questions and post the results back to your CRM, we do that.

In summary, DPS automates inbound, outbound and web initiated phone calls to any phone through a suite of pre-built phone applications that are instantly activated, configured easily without any programming and updated in real-time via an easy-to-use website.

DPS’s services are available to any size business directly, via a network of value-added resellers and developers and through partnerships with telecom carriers and service providers.

WHY WE'RE UNIQUE

• Complete suite of virtual phone solutions
• Instant & easy web-based configuration
• Extraordinary customer support
• Flexible packages priced for small and medium businesses
• A flexible API with off-the-shelf applications for custom integration
• Cloud Telephony: No hardware, no software, no contracts, no setup fees

HOW WE DO IT: CLOUD TELEPHONY

Cloud Telephony from DPS democratizes the world of telephone applications. We utilize a combination of proprietary, licensed best of breed and open source technology to enable businesses of any size to implement enterprise quality IVR solutions without the need for any telephony expertise. DPS delivers automated telephone applications to any phone, any place, anytime and is not limited to dedicated VoIP devices. Unlike a PBX or key system, Cloud Telephony is pay-as-you-go, with minimal capital outlay and no costly maintenance agreements. The responsibilities and risk of ownership associated with a premises-based system simply do not exist. Learn more about Cloud Telephony.