Technology Releases

Dakota Performance Solutions prides itself on bringing the most cost effective, efficient, and proven solutions to their clients and partners. Technology advancements and releases for 2014 include: 

bullet_point_transparent_backText to Call Queuing

  • Customers send a text message to initiate a call from your call center
  • Customers are connected with the next available agent
  • Prevents long hold times
  • Frees up your customer’s time

bullet_point_transparent_backVirtual Queuing

  • Customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from the Queue Manager.
  • Customers can roam freely while they wait.
  • DPS sends them an SMS or calls shortly before their turn arrives.