Marketing Services

DPS marketing solutions give our clients the edge to win business and improve business processes. Our industry data experts compile the necessary segmentation and analysis refining our internal programs to offer you the necessary solutions to improve ROI.

Sales Accelerator™ is a comprehensive and competitive intelligence tool designed to answer key critical marketing and business questions. It is a process that the largest corporations in the world utilize before they launch a new product or service or invest millions of dollars in a new idea. What can the DPS Sales Accelerator do for you?

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Data Analysis Services

The DPS data analytics team evaluates call data, trends, and dispositions during the life of the contract. This proactive analysis gives our clients the ability to make educated decisions on customer targeting and database segmentation.

DPS uses educated personnel with experience in mathematics and data analytics to continually evaluate customer data and ensure that it is statistically valid. DPS uses SAS Software which is the industry’s leading analytic software. More specifically, it is a process encompassing a range of techniques dealing with the collection, classification, analysis and interpretation of data to gain insight and reveal patterns, anomalies, key variables and relationships.

Data Segmentation Services

Custom dispositions allow us to build segmentation of the types of interactions handled and profiles of customer segmentation based on status, both current and historical. We segment data at the conversation level. This provides comprehensive knowledge of customer conversations, giving our clients the ability to make educated decisions on sales and marketing strategies.

Webinar Solutions

Webinars give you the ability to broadcast a customized, high quality online event to thousands of global participants simultaneously. Deliver a compelling, high-impact presentation to your targeted audience with robust data collection, branding, and ROI tracking capabilities. DPS combines extensive experience with an ‘end-to-end’ solution ensuring successful execution of your online event.

Quality and Support Services

Dakota Performance Solutions’ Quality and Support Solutions provide quality assurance monitoring, call quality audit, and secret shopper related services. The customer experience you provide can mean the difference between a one-time sale and a long term loyal client. There are times when every company needs to look at their business through the eyes of their customers. DPS provides companies multiple avenues for achieving this goal.

Quality Assurance Monitoring

Quality assurance monitoring offers you the ability to address issues quickly and effectively. DPS can provide skilled unbiased review and scoring of agent calls. Our solutions allow for call recording, scoring, and real time delivery of results to your coaching staff. If you currently have a recording solution in place we have the ability to work within that system as well.

Call Quality Audit

With third-party call quality audit you ensure that your own processes are handled in a way that is in line with your business goals. DPS has the technology available to record agent calls, listen and score calls remotely, or work within your existing system. Quality audits can be done as scheduled events with random call selection, or by request of recordings from a particular date or agent.

Secret Shopper

DPS has the capacity to become a part of your customer base, either through seeded calls or calling directly into your agent pool as a secret shopper. What are your representatives and agents saying when they don’t know you’re listening? This can be particularly effective if you have multiple store locations. Let our Quality and Support team put your agents through their paces. This feedback can be invaluable to your organization.