Inbound Services

Dakota Performance Solutions Inbound Services are designed to professionally represent your company in a timely manner. From managing your entire inbound needs to providing overflow services, our systems are in place for you to take advantage of world class staff and technology infrastructure. By implementing web based reporting and live call monitoring this allows our clients to be an integral part of our Inbound Services.

DPS has placed a strong emphasis on implementing the latest call routing technology to insure that our clients enjoy the benefits of the most up-to-date call systems and reporting mechanisms available on the market today. Combining this with outstanding Telephone Service Representatives has allowed us to build one of the most comprehensive call handling processes.

Dakota Performance Solutions understands every campaign presents unique process needs; that is why we customize every inbound sales, marketing, or communications project. We integrate data, share information, and seamlessly implement a solution that gives your consumer the feel that they are being taken care of by professionals from your company.

Dakota Performance Solutions supports an extensive variety of programs:

Customer Service: Providing first level customer services. We can integrate with your existing customer database or provide our own solutions to your organization to help you organize your customer base.

Sales/Customer Acquisition: Define initial scripting and let us handle the front line new customer sign up process. Never miss another potential opportunity from your full scale marketing campaign to a busy signal again! We can send you leads in a variety of methods, even real time.

Help Desk/Technical Support: We can even provide initial tier technical support and troubleshooting. This provides for instant ROI with not having your highly paid tech specialists wrapped up in calls and conversation we can handle! We only escalate the calls that require it!

Reservation and Appointment Setting: We can provide inbound support to your marketing campaigns, taking reservations and/or setting appointments. We can use your web based system or integrate the appointment/reservation process into our own solution. Never miss a potential opportunity again!

Third Party Verification: We provide third party verification services to a variety of industries from Telephony to Finance to Energy to Medicare. Every call is recorded and streamed to your organization over your own personal call services portal for immediate retrieval minutes after call completion.