Call Distributor

Virtual Call Center Distributor makes it easy, fast and affordable for any size businesses to deploy a virtual call center solution.

Using a Virtual Call Center For Your Business

Use Call Distributor to set up a virtual call center so that your staff can easily answer customers calls at anytime from any phone. With the DPS Call Distributor, you'll only pay for minutes, avoiding long-term agreements, big capital expenditures and per-seat fees.

Call Distributor includes virtual call center capabilities such as advanced call routing, interactive voice response and call queuing for saving time, reducing costs and creating efficiencies designed to help SMBs thrive.

Key Features

• Flexible Call Queuing Options
  You have full control to adjust queue size, wait time, music on hold and more.
• Answer Calls From Any Phone
  Using Call Distributor, agents can answer calls from any phone making it easy to have staff working remotely.
• Agent Schedules For Call Routing
  You can set schedules for agents, so that calls are only routed to available agents whether they are in the office or working from home.
• Manager Dashboard
  Our sophisticated dashboard shows details such as agent status, call statistics, calls in queue and supports instant messaging functionality.
• Agent Dashboard
  Agents can see details about incoming callers via a reverse lookup, CRM integration with Salesforce.com or any other database you wish to integrate with DPS via our API. In addition, agents can enter info about each call into a custom web form on the agent panel.