June 15, 2011
Instant notifications through SMS messaging
Send and receive SMS messaging through Dakota Performance Solutions! The DPS API makes it easy to send and receive SMS messages on your local phone numbers. Besides sending and receiving, you can also:
January 21, 2011
Source trak provides new call tracking capabilities...
SourceTrak offers marketers 4 options for Call Tracking:
SourceTrak Basic
With SourceTrak Basic, marketers place a unique phone number on an advertisement (e.g. radio, direct mail, billboard) and can view real-time reports including data on call time, call duration, caller name, caller number, and more.
SourceTrak Dynamic
With SourceTrack Dynamic, online marketers can measure offline phone conversions. Dynamically assigned phone numbers are displayed on a website based on the referral source of the traffic (i.e. keyword, search engine, or pay-per-click ad). A business can then customize the routing for each unique phone number and view real-time reports online.
SourceTrak Dynamic Groups
To accommodate larger online marketing campaigns, SourceTrak Dynamic Groups supports tracking more traffic sources with less phone numbers by grouping traffic sources and phone numbers into shared groups. This provides a more cost-effective and data-rich solution, while still offering marketers control over unique call routing for each group.
SourceTrak Session
SourceTrak Session enables marketers to track an unlimited number of keywords, domains, or pay-per-click ads without predefining traffic sources. This solution also offers the ability to track online conversions with minimal setup.
April 15, 2010
Speech to Text is Finally Here....
Yesterday we announced the addition of Voice-to-Text Transcription software, enabling customers to transcribe voice mail, interactive voice response, and other audio recordings via API into text.
We're offering 3 levels of Transcription quality:
Here are 3 ways you can use Transcription:
How does this apply to my business?
For example, as a Lead Generation company you'll save countless hours and dollars by turning audio recordings into text, which you can quickly read via email, store in your database for lead scoring, or monitor for specific phrases for quality assurance.
As another example, if you create a survey for political polling, market research, or customer feedback, at the end of your survey consider transcribing an open-ended question to make it easy to review additional feedback from your audience.
March 18, 2010
The Move to Gigabit Ethernet...
DPS provides multiple technolgy solutions from the DPS Sioux Falls, SD location including, Webinar Management, CRM Hosting, Cloud routing technology.The upgrade was critical in preperation for Gigabit Ethernet. All technology has been upgraded to support new emerging technologies including, cloud, video and to support upcoming releases of our webinar platform. DPS currently uses mutiple vendors who supply fiber internet directly to the backbone. We are currently have a 100mg download and 25 mg upload speeds to provide our customers improved speeds for report download and technology hosting.
February 28, 2010
DPS invests in Avaya VoIP solution to provide Virtual Agents...
DPS offers a multi-call center approach to their call center solutions. Adding this technology enables us to improve call center metrics through our advance Avaya and Cloud Call Routing Technology. "This technology solution will just add to our disaster recovery procedures and add another level of performance for our clients" said Matthew Marnach, President and CEO.