CIAC Certified – Call Center Industry Advisory Council

CIAC is a not for profit corporation established by the call center industry to provide standardized, competency-based professional certification for individuals that lead, manage, and work in call center, help desk, and customer service organizations.

CIAC CERTIFIED MANAGEMENT CONSULTANTS (CCMC)

• People Management
• Operations Management
• Customer Relationship Management
• Leadership and Business Management

FEMA NIMS Certified – National Incident Management Compliant

• The National Incident Management System provides a consistent nationwide template to establish Federal, State, tribal and local governments and private sector and nongovernmental organizations to work together effectively and efficiently to prepare for, prevent, respond to and recover from domestic incidents, regardless of cause, size or complexity, including acts of catastrophic terrorism.  NIMS benefits include a unified approach to incident management; standard command and management structures; and emphasis on preparedness, mutual aid and resource management.

FDIC Certified

• Passed IT Audit
• Passed Operations Audit

DPS follows and maintains the following six organized control objectives and requirements to meet PCI compliance:

Control Objectives	PCI DSS Requirements
Build and Maintain a Secure Network	1. Install and maintain a firewall configuration to protect cardholder data
	2. Do not use vendor-supplied defaults for system passwords and other security parameters
Protect Cardholder Data	3. Protect stored cardholder data
	4. Encrypt transmission of cardholder data across open, public networks
Maintain a Vulnerability Management Program	5. Use and regularly update anti-virus software on all systems commonly affected by malware
	6. Develop and maintain secure systems and applications
Implement Strong Access Control Measures	7. Restrict access to cardholder data by business need-to-know
	8. Assign a unique ID to each person with computer access
	9. Restrict physical access to cardholder data
Regularly Monitor and Test Networks	10. Track and monitor all access to network resources and cardholder data
	11. Regularly test security systems and processes
Maintain an Information Security Policy	12. Maintain a policy that addresses information security

Call Center Associations  

• NCRA – National Credit Reporting Association, Inc. - Associate Member
• Contact Center Association. DPS sits on the board of Directors
• Call Center Networking Group.  Nationally Recognized Member
• Contact Center World: Executive Member.  Access to Global Contact Center Database